Política de reembolso

Effective Date: 08/01/2026

1. Overview

Our service fees are charged for the administrative time, organization, preparation, review, appointment scheduling, communication, and processing involved in providing service-based support.

Service fees are not charged for immigration outcomes, legal representation, legal advice, USCIS decisions, passport approvals, government processing times, notarization acceptance by a third party, or marriage license issuance.

By purchasing services from CoreLink Immigration Form Services, you acknowledge and agree to the terms outlined in this Return & Refund Policy.

2. No Physical Product Returns

CoreLink Immigration Form Services provides service-based support and does not sell physical products that can be returned.

Most services are completed and delivered electronically through secure file upload, secure email, online communication, phone communication, or appointment-based support when applicable.

Because our services involve administrative form preparation, document organization, certified translation coordination, passport-related support, notary appointments, wedding officiant services, and other service-based assistance, there are no physical product returns.

In rare situations where physical mailing is requested or needed, any mailing costs, shipping method, and estimated delivery time will be discussed with the client before anything is mailed.

3. Non-Refundable Services After Work Begins

Once administrative processing, intake review, document review, appointment preparation, form preparation, translation review, or service-related work has begun, service fees become non-refundable.

This includes, but is not limited to:

• Reviewing submitted information or uploaded documents
• Administrative intake processing
• Data entry and form preparation
• Document organization and formatting
• Communication regarding missing or incomplete information
• Preparation of USCIS immigration forms based on client-provided information
• Certified translation review, coordination, or translation work already initiated
• Passport-related administrative review or preparation support already initiated
• Appointment scheduling, preparation, or reserved appointment time
• Notary-related appointment coordination or travel preparation
• Wedding officiant appointment coordination, ceremony preparation, or reserved ceremony time

4. Refund Eligibility

Refunds may be considered only under the following limited circumstances:

• You request cancellation within 24 hours of purchase and before any administrative processing, intake review, document review, appointment preparation, translation work, or form preparation work has begun.
• You accidentally submitted duplicate payment for the same service and notify us within 24 hours. Verified duplicate charges may be refunded.
• CoreLink is unable to provide the purchased service and no work has begun.

Refunds, credits, or partial refunds will not be issued after administrative processing, appointment preparation, document review, translation review, or form preparation services have begun, including situations where:

• You decide not to proceed with your immigration filing
• You change your mind regarding the service
• You later determine you no longer need the service
• Your immigration application is denied, delayed, rejected, returned, or not accepted by USCIS or another government agency
• Your passport application is delayed, denied, rejected, or returned by a government agency
• A third party refuses to accept a notarized document
• You provided incomplete, inaccurate, inconsistent, or false information
• You selected the wrong service or form
• You missed an appointment, failed to provide required information, or failed to respond to requests for missing information

5. Certified Translation Deposits and Translation Services

Translation quote deposits, document review deposits, or translation-related payments may become non-refundable once uploaded files have been reviewed, translation work has started, or translation coordination has begun.

If a translation deposit is advertised as being applied toward a final translation invoice, the deposit will be credited toward the final translation balance when the client proceeds with the quoted translation service.

Translation services are prepared based on the documents provided by the client. CoreLink does not guarantee acceptance of translated documents by USCIS, courts, schools, employers, agencies, or any other third party.

6. Appointment-Based Services

Appointment-based services may include in-person administrative support, passport-related assistance, mobile notary appointments, general notary appointments, and wedding officiant services.

Appointment fees, deposits, travel fees, mobile service fees, short-notice scheduling fees, or ceremony reservation fees may be non-refundable once the appointment time has been reserved, travel has begun, preparation has started, or the client fails to appear for the appointment.

If you need to reschedule an appointment, please contact us as soon as possible. Rescheduling is subject to availability and may require an additional fee depending on the service, timing, travel distance, or appointment type.

For notary services, the signer must be physically present, willing to sign, able to communicate with the notary, and able to present acceptable identification. If a notarization cannot be completed because the signer is not present, does not have acceptable identification, is unwilling or unable to sign, or the document is incomplete, any disclosed travel or appointment-related fees may still apply.

7. Government Filing Fees and Third-Party Fees

USCIS filing fees, passport fees, acceptance facility fees, government expedite fees, mailing fees, court fees, county fees, marriage license fees, third-party fees, and other government or agency fees are not included in CoreLink service fees unless explicitly stated in writing.

Government filing fees and third-party fees must be paid directly by the client to the appropriate government agency, facility, or third party.

CoreLink Immigration Form Services does not control and is not responsible for refunds of fees paid directly to USCIS, the U.S. Department of State, passport acceptance facilities, county clerk offices, courts, shipping carriers, or other third parties.

8. Client Responsibility

CoreLink Immigration Form Services prepares forms and provides administrative support strictly based on the information and documents provided by the client.

Clients are solely responsible for:

• Providing truthful, accurate, and complete information
• Selecting the correct form, service, or appointment type for their situation
• Reviewing all completed forms, translations, documents, and prepared materials before signing or submission
• Submitting all forms and supporting documentation to USCIS or the appropriate government agency when applicable
• Paying all required government fees directly to the appropriate government agency or third party
• Responding promptly to requests for missing or incomplete information
• Providing valid identification when required for appointment-based services
• Obtaining a valid Florida marriage license before any wedding ceremony service

CoreLink Immigration Form Services is not responsible for delays, denials, rejections, returned applications, missed deadlines, missed appointments, or other outcomes resulting from incomplete, inaccurate, inconsistent, late, or false information provided by the client.

9. Service Issues and Correction Requests

If you believe there is an administrative error in a prepared form, document, or service deliverable, please contact us promptly so we can review the concern.

When appropriate, CoreLink may correct administrative preparation errors that were caused by CoreLink at no additional charge. Corrections do not include changes caused by inaccurate client-provided information, changed client instructions, new information, changed government requirements, or a client’s decision to revise the filing after preparation has begun.

Requests for corrections must be made before the client signs, submits, files, mails, or uses the prepared document.

10. How to Request a Refund Review

To request a refund review, please contact us promptly and include your name, order number, service purchased, payment date, and reason for the request.

📧 support@corelinkimmigrationforms.com
📞 904-357-0788

Refund requests are reviewed on a case-by-case basis according to this policy. Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment processor, bank, or platform used for payment.

11. Chargebacks and Payment Disputes

Clients are encouraged to contact CoreLink first regarding any service issue, duplicate charge, billing concern, or refund question.

Filing a payment dispute or chargeback after service work has begun does not change the terms of this Return & Refund Policy. CoreLink may provide documentation to the payment processor showing the service purchased, work performed, communications, uploaded information, appointment preparation, or delivered materials.

12. No Legal Advice or Representation

CoreLink Immigration Form Services is not a law firm and does not provide:

• Legal advice
• Legal representation
• Immigration strategy
• Eligibility determinations
• Legal opinions regarding immigration matters
• Advice about whether a person should file, travel, marry, notarize, sign, or submit a document

If you require legal advice or legal representation, you should consult a licensed attorney or DOJ-accredited representative.

13. USCIS Forms and Official Government Resources

USCIS immigration forms are available through the official USCIS website at uscis.gov. CoreLink charges service fees only for administrative form preparation, document organization, and related support services.

USCIS filing fees are not included in CoreLink service fees unless explicitly stated in writing. All government filing fees must be paid directly to USCIS or the appropriate government agency by the applicant, petitioner, or client.